Phones on several computers

With one computer you need no gateway. When phones are plugged into other computers too, those computers can join your fleet as gateways: their phones appear on your Fleet page with their names, health and history. Gateways are part of the Team plan.

Add a gateway

1. On the computer with your fleet (the Hub), open Gateways → Add a gateway, name it and create a one-time code.
2. On the other computer, which has BenchFleet installed and the phones plugged in, run the command the page gives you, with the code.
3. The gateway connects out to the Hub over an encrypted link, so it works behind a router and nothing is opened on that computer. From then on it proves who it is with its own key; the code cannot be used again.

How it works

• A phone belongs to one gateway at a time and keeps its identity, name and history if you move it to another.
• Workflows for a gateway's phones run on that computer, with the Hub's decisions on approvals and access. If the link drops, they finish there, and their results arrive when it is back.
• If a gateway goes offline, its phones show as disconnected until it reconnects.

In this release, live video and taking control of a gateway's phone happen on that phone's own computer; recordings and broadcasts need it too.

Related: Connecting phones, Plans and licences.