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Ask a question, report a bug, or get help with your plan or account. We answer by email, usually within two working days. Many answers are already in the docs and troubleshooting.

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Reporting a bug from the app

In the app, open System and choose Report a problem…: this page opens with the app's version and your operating system filled in. If we need more detail, we may ask for a self-diagnostics file (System → Storage and retention → Self-diagnostics…). It is made on your computer, phone names, serials and addresses are replaced, and it only reaches us if you attach it to an email.