Billing questions

Paying

Choose a plan on the pricing page and sign in; payment is handled by our payment provider. Your plan is active as soon as the payment goes through — press Refresh now in the app.

Changing plan or seats

On Plan and billing: switch between Pro and Team, monthly and yearly, or change Team's seats. The difference is charged or credited for the rest of the period.

A payment fails

The provider retries for a few days and you get an email. Your plan keeps working for 7 days after the period started; update your payment details on Plan and billing. After that the app falls back to the Free plan until the payment goes through — nothing is deleted.

Cancelling

On Plan and billing → Change payment details, invoices, cancel. You keep the plan until the end of the period you paid for.

Invoices

Download them from the same page.

To be confirmed: VAT and sales-tax handling and the refund policy are being finalised.