Troubleshooting

A phone does not appear

• Unlock the phone and look for Allow USB debugging?; tap Allow.
• Try another cable or port: charge-only cables do not carry data.
• Fleet → Add phone lists phones that are connected but not authorised yet, with what to do.

A phone's screen stays grey

• It may not be one of your plan's active phones: look for Not active on your plan and choose it in Settings → Plan & account.
• On a busy computer the Hub shows fewer live screens and more pictures; it recovers when the computer is quieter.

A workflow cannot find something on the screen

Open the failed run and replay it: each step shows the screen it saw. Apps change their screens after updates — the Repairs page proposes fixes (with AI on paid plans).

The app says a feature is part of another plan

That feature needs Pro or Team. Nothing is lost: it works again when your plan includes it. If you have bought a plan, press Refresh now in Settings → Plan & account.

The app cannot reach the account service

Check account checks are on in Settings → Plan & account and that your network allows it. Without internet, use a licence file.